Business Developer – Content / Problem Manager – Trainer – Remote Desktop Engineer


Career Objectives

Knowledge Head – Business Developer – Account Manager – Trainer – Problem Solver – Enthusiast  

Getting ready to come back for good to Barcelona, Spain.

Personal Profile

Fluent in Italian, English, Spanish. Understands Catalan, Portoguese, some French.
People-Person | Leader | Artistic | Ambitious | Reliable | Talkative | Curious | Open-Minded |
Easy | Results-Driven | Casual #NoDressCode | Dedicated | Traveller | Troubleshooting Mind |
Able to work with no supervision and as team player. Willing to learn

Have been involved in International Projects as: Business Developer -Store Account Manager (Mobile Operators)
Content Manager (Knowledge Base, Tutorials, FAQs) – TrainerIT Field Engineer
Problem Manager
(Procedures and Processes Editor) – Remote Desktop Specialist


Work Experience

12/2010 – Present    Business Developer – Store Account Manager – Trainer

Tuscany (Italy)

  • Companies: H3G3Store – Wind. Mobile Operator Leader in Italy with 34 million customers, operating in 6 other EU countries and several in Asia. Some activities were performed remotely from home
  • Providing Pre and Post Sales Tech Support to Customers and Peers
    either via eMail and Ticket System
  • Managing Knowledge Base, Best Practices, Procedures by writing Tutorials, HowTOs and as Trainer for New Hires and other employees
  • Technical Approach with Business Acumen and Sales Attitude
  • Achievement: Head of SMSCampaigns, VideoSurveillance Consultant
  • Achievement: Engaged 16.000 customers throughout 6 years
  • Achievement: Head of 4-people team who consult customers to provide the best Voice/Data Plans for their Business or Personal use


123Ticket06/2006 – 10/2010    Business Developer – Account Manager – Billing Coordinator  Barcelona (Catalunya, Spain)

  • Companies: Aedgency – 123Ticket – NoCreditCard. All sponsored by Electronic Group Interactive (EGI). Originally from Lyon, France, it has always pioneered new Business Opportunities within the Telco Market. Some activities were performed remotely from home
  • Business Developer for OnLine Payments by LandLine, Mobile Phones, SMS, CreditCards, DebitCards, Alternative Billing Solutions
  • Managing Knowledge Base, Best Practices, Processes, Procedures
  • Improving Group Shared Knowledge by writing Tutorials, HowTOs
  • Achievement: Providing Pre and Post Sales Tech Support to Customers & Partners either via eMail or Ticket System
  • Achievement: International Projects Coordinator (Billing Platforms Integration such as NATS and MPA3 for the Adult Industry)


02/2005 – 06/2006    Senior Remote Desktop Engineer – Account Manager – Trainer

Barcelona (Catalunya, Spain)

  • Companies: Sellbytel – GenesysLab – General Electric Oil&Gas

·         Achievement: Knowledge Manager (Tutorials & HowTOs) and Trainer

  • Achievement: Senior Remote Desktop Engineer: Windows Domain Support, User Manager, Active Directory, Mail Exchange, Outlook


Trainer for New Hires: Outlook and Logical Troubleshooting


12/2003 – 12/2004    Business Developer – Apple Account – Customer Relations – Trainer

Cork (Ireland)

  • Company: Apple Inc. State of the Art Phones, Tablets & Computers

·         Achievement: Head of Customer Relations Team

  • Providing Tech Support as Senior Agent (OSX, iPod) & Trainer

·         Achievement: Sales Specialist with remarkable results: 80% of Sales, accountable to my 14-people team were generated by myself



1992 – 2003             Business Developer – Radio Art Director – IT Field Engineer

Italy & Munich (Germany)

  • Companies: RMS – Radio Seven – Radio Mare – IdeaV
  • Conception & Planning of Broadcast Production based on IT Solutions
  • Computer PreSales, PostSales Support, IT Field Engineer





– Italian (Native speaker. I have been studying in Italy)

– English (Written and Spoken: Very good. I have been living in Ireland and Germany and part of my family is from San Francisco, USA)

– Spanish (Written and Spoken: very good. I live in Barcelona since 2004)

– I understand Catalan, Portugues and some French

Knowledge Skills Roles


Business Development – Mobile Store Management – Sales – Pre & Post Sales Support

  • 12+ years – Store Management: IT Products and Solutions / Internet
  • 4+ years – OnLine Payments through SMS, Mobile, CC within the Adult Industry
  • Very good communication and negotiation skills in Italian, English, Spanish



CRM – CMS – ERP_FAQs Editing

  • 10+ years – PeopleSoft, SupportCentral, HP Service Desk
  • 6+ years – WinCash Sales – Logistics – Report – Compass Business – eLearning
  • 2+ years – SaleForceDotCom, Vantive, SAP, Lore FAQ/Tutorial Manager


Customer Relations – Executive Relations – Tech Support

  • 10+ years – Solving TechSupport issues related to Hardware, Software, Access Rights
  • 2+ years – Active Directory, Mail Exchange 5.5 > 2000, VPN, RSA, Dameware, VNC, Windows Domain Administrator, User Manager, ACE Administrator, Outlook



Web Traffic – Web Content – Micropayments – Affiliation Platforms

  • 4+ years – SMS, Phone and Credit Card Billing, Affiliation and Billing Aggregation (NATS, MPA3), Premium Rate Numbers, Domestic SMS ShortCodes and KeyWords, Digital Content Protection through Apache .htaccess or php+DDBB

Computer Hardware – Operating Systems – Software – Languages

  • 19+ years – Building and fixing PCs, MACs, TCP/IP LANs. Testing hardware and software
  • 19+ years – Microsoft Operating Systems from DOS to Windows 10
  • 10+ years – Word, Excel, PowerPoint, FrontPage, Graphic Applications
  • 2+ years – LAMP (Linux Apache MySQL PHP Web Servers)
  • 10+ years – HTML, CSS, PHP (as editor/tester, not developer), WordPress, Joomla
  • 9+ years – Apple iOS (iPhone, iPad) from 3.x to 10.x. (Jailbreak Specialist)
  • 2+ years – Android OS User Level, not developer
  • 4+ years – Apple Mac OS X User Level, not developer

Additional Informations



09/2002 – 09/2003    UNIPI, Italy. Subscribed to “Humanities Computing” (Informatica Umanistica)

09/1987 – 07/1992    ITIS VG, Italy – Bachelor in Information Technology and Commerce



09/2009  IT Governance Certificate, Barcelona (15 hours)

Since 2008 Self Educated in SEO – Web Traffic – Web Content Generation with WordPress

06/2006 – 03/2009  Support and Business Development of Internet Payment Solutions: CreditCard, Phone and SMS Billing, oriented to OnLine Entertainment

09/2005 – 03/2006 Genesys Platform – Solutions for VoIP Contact Centers Barcelona


04/2005 – 05/2005 VPN Security with Hardware Token Active Directory – Barcelona

01/2004 – 11/2004 TechSupport and Customer Relation Training
Apple Contact Center in Cork, Ireland

Since 1992 Self Educated in Windows and Linux (RedHat, Debian, Cobalt) Operating Systems, HTML, Shell Scripting, Apache, FTPd, PHP and MySQL Server



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