Business Developer – Content / Problem Manager – Trainer – Remote Desktop Engineer

Curriculum


Career Objectives

Knowledge Head – Business Developer – Account Manager – Trainer – Problem Solver – Enthusiast  

Getting ready to come back for good to Barcelona, Spain.


Personal Profile

Fluent in Italian, English, Spanish. Understands Catalan, Portoguese, some French.
People-Person | Leader | Artistic | Ambitious | Reliable | Talkative | Curious | Open-Minded |
Easy | Results-Driven | Casual #NoDressCode | Dedicated | Traveller | Troubleshooting Mind |
Able to work with no supervision and as team player. Willing to learn

Have been involved in International Projects as: Business Developer -Store Account Manager (Mobile Operators)
Content Manager (Knowledge Base, Tutorials, FAQs) – TrainerIT Field Engineer
Problem Manager
(Procedures and Processes Editor) – Remote Desktop Specialist


 

Work Experience

12/2010 – Present    Business Developer – Store Account Manager – Trainer

Tuscany (Italy)

  • Companies: H3G3Store – Wind. Mobile Operator Leader in Italy with 34 million customers, operating in 6 other EU countries and several in Asia. Some activities were performed remotely from home
  • Providing Pre and Post Sales Tech Support to Customers and Peers
    either via eMail and Ticket System
  • Managing Knowledge Base, Best Practices, Procedures by writing Tutorials, HowTOs and as Trainer for New Hires and other employees
  • Technical Approach with Business Acumen and Sales Attitude
  • Achievement: Head of SMSCampaigns, VideoSurveillance Consultant
  • Achievement: Engaged 16.000 customers throughout 6 years
  • Achievement: Head of 4-people team who consult customers to provide the best Voice/Data Plans for their Business or Personal use



 


123Ticket06/2006 – 10/2010    Business Developer – Account Manager – Billing Coordinator  Barcelona (Catalunya, Spain)

  • Companies: Aedgency – 123Ticket – NoCreditCard. All sponsored by Electronic Group Interactive (EGI). Originally from Lyon, France, it has always pioneered new Business Opportunities within the Telco Market. Some activities were performed remotely from home
  • Business Developer for OnLine Payments by LandLine, Mobile Phones, SMS, CreditCards, DebitCards, Alternative Billing Solutions
  • Managing Knowledge Base, Best Practices, Processes, Procedures
  • Improving Group Shared Knowledge by writing Tutorials, HowTOs
  • Achievement: Providing Pre and Post Sales Tech Support to Customers & Partners either via eMail or Ticket System
  • Achievement: International Projects Coordinator (Billing Platforms Integration such as NATS and MPA3 for the Adult Industry)

 

02/2005 – 06/2006    Senior Remote Desktop Engineer – Account Manager – Trainer

Barcelona (Catalunya, Spain)

  • Companies: Sellbytel – GenesysLab – General Electric Oil&Gas

·         Achievement: Knowledge Manager (Tutorials & HowTOs) and Trainer

  • Achievement: Senior Remote Desktop Engineer: Windows Domain Support, User Manager, Active Directory, Mail Exchange, Outlook


Sellbytel

Trainer for New Hires: Outlook and Logical Troubleshooting

 


12/2003 – 12/2004    Business Developer – Apple Account – Customer Relations – Trainer

Cork (Ireland)

  • Company: Apple Inc. State of the Art Phones, Tablets & Computers

·         Achievement: Head of Customer Relations Team

  • Providing Tech Support as Senior Agent (OSX, iPod) & Trainer

·         Achievement: Sales Specialist with remarkable results: 80% of Sales, accountable to my 14-people team were generated by myself

 

 


1992 – 2003             Business Developer – Radio Art Director – IT Field Engineer

Italy & Munich (Germany)

  • Companies: RMS – Radio Seven – Radio Mare – IdeaV
  • Conception & Planning of Broadcast Production based on IT Solutions
  • Computer PreSales, PostSales Support, IT Field Engineer

 

 


 

Languages

– Italian (Native speaker. I have been studying in Italy)

– English (Written and Spoken: Very good. I have been living in Ireland and Germany and part of my family is from San Francisco, USA)

– Spanish (Written and Spoken: very good. I live in Barcelona since 2004)

– I understand Catalan, Portugues and some French


Knowledge Skills Roles

 

Business Development – Mobile Store Management – Sales – Pre & Post Sales Support

  • 12+ years – Store Management: IT Products and Solutions / Internet
  • 4+ years – OnLine Payments through SMS, Mobile, CC within the Adult Industry
  • Very good communication and negotiation skills in Italian, English, Spanish

 


 

CRM – CMS – ERP_FAQs Editing

  • 10+ years – PeopleSoft, SupportCentral, HP Service Desk
  • 6+ years – WinCash Sales – Logistics – Report – Compass Business – eLearning
  • 2+ years – SaleForceDotCom, Vantive, SAP, Lore FAQ/Tutorial Manager

 

Customer Relations – Executive Relations – Tech Support

  • 10+ years – Solving TechSupport issues related to Hardware, Software, Access Rights
  • 2+ years – Active Directory, Mail Exchange 5.5 > 2000, VPN, RSA, Dameware, VNC, Windows Domain Administrator, User Manager, ACE Administrator, Outlook

 


 

Web Traffic – Web Content – Micropayments – Affiliation Platforms

  • 4+ years – SMS, Phone and Credit Card Billing, Affiliation and Billing Aggregation (NATS, MPA3), Premium Rate Numbers, Domestic SMS ShortCodes and KeyWords, Digital Content Protection through Apache .htaccess or php+DDBB

Computer Hardware – Operating Systems – Software – Languages

  • 19+ years – Building and fixing PCs, MACs, TCP/IP LANs. Testing hardware and software
  • 19+ years – Microsoft Operating Systems from DOS to Windows 10
  • 10+ years – Word, Excel, PowerPoint, FrontPage, Graphic Applications
  • 2+ years – LAMP (Linux Apache MySQL PHP Web Servers)
  • 10+ years – HTML, CSS, PHP (as editor/tester, not developer), WordPress, Joomla
  • 9+ years – Apple iOS (iPhone, iPad) from 3.x to 10.x. (Jailbreak Specialist)
  • 2+ years – Android OS User Level, not developer
  • 4+ years – Apple Mac OS X User Level, not developer

Additional Informations

 

Education

09/2002 – 09/2003    UNIPI, Italy. Subscribed to “Humanities Computing” (Informatica Umanistica)

09/1987 – 07/1992    ITIS VG, Italy – Bachelor in Information Technology and Commerce

 

Trainings

09/2009  IT Governance Certificate, Barcelona (15 hours)

Since 2008 Self Educated in SEO – Web Traffic – Web Content Generation with WordPress

06/2006 – 03/2009  Support and Business Development of Internet Payment Solutions: CreditCard, Phone and SMS Billing, oriented to OnLine Entertainment

09/2005 – 03/2006 Genesys Platform – Solutions for VoIP Contact Centers
http://www.genesyslab.co.uk Barcelona

 

04/2005 – 05/2005 VPN Security with Hardware Token Active Directory
http://computacenter.com – Barcelona

01/2004 – 11/2004 TechSupport and Customer Relation Training
Apple Contact Center in Cork, Ireland http://www.apple.com

Since 1992 Self Educated in Windows and Linux (RedHat, Debian, Cobalt) Operating Systems, HTML, Shell Scripting, Apache, FTPd, PHP and MySQL Server

 

 

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